Refund Policy
Full refund within 14 days
Request a full refund within 14 calendar days of any payment, including subscription renewals. No reason required. No usage conditions.
Last updated: 20 October 2026
ICOpedia is operated by CLEF SARL. This policy applies to paid ICOpedia subscriptions and digital services purchased through https://icopedia.org and https://app.icopedia.org.
01Full refund within 14 days
You are entitled to a full refund if you request it within 14 calendar days of the payment date. No reason is required.
This applies to every purchase and subscription payment, including the first payment after a free trial and each subscription renewal, for both consumers and business customers.
Your use of the service does not affect this refund entitlement. There are no usage limits, deductions or additional eligibility conditions for requests made within this 14-day window.
02How to request a refund
To request a refund, email contact@icopedia.org or visit https://paddle.net for a payment processed by Paddle. You can also use the support link in your Paddle receipt.
Please provide the email address used for the purchase and the order reference or payment date so that the transaction can be located. You do not need to explain your reason for requesting a refund. Do not send card numbers or security codes.
03Refund processing
For purchases processed by Paddle, Paddle is the Merchant of Record and handles the refund to the original payment method. ICOpedia will assist with your request.
Paddle processes refunds within 14 days of approval. For statutory withdrawal requests, the reimbursement deadline runs from receipt of the withdrawal request, in accordance with Paddle’s policy. Bank posting times may vary.
Access to the refunded paid service ends when the refund is processed.
04Subscription cancellation
You can cancel at any time from your account’s billing area or, for Paddle purchases, through the subscription link in your receipt or https://paddle.net.
Cancellation stops future renewals. Access continues until the end of the paid period unless the payment is refunded. To receive a refund, submit a refund request within the 14-day window described above.
05Your rights and related documents
This policy does not limit any statutory consumer rights, including rights relating to defective or misdescribed services. Those rights continue to apply beyond the 14-day refund window.
For Paddle purchases, also see the Paddle Buyer Terms and Paddle Refund Policy. The additional refund entitlement granted by ICOpedia above remains applicable.
Read our Terms of Sale and Use and Privacy Policy.
06Contact
CLEF SARL, operator of ICOpedia
Contact address: 7 Zone B Nord, Nouakchott, Mauritania.
Email: contact@icopedia.org
